Privacy Policy
Privacy Policy — Elegant Flower
Last updated: 2025-12-09
Elegant Flower (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application Elegant Flower, which offers shopping services for flowers, gifts, plants, chocolates, and related products.
By using the app, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you provide directly, including:
Name
Phone number
Email address
Delivery addresses
Contact details
Saved preferences
Account information (if you create an account)
1.2 Order & Transaction Information
When placing an order, we collect:
Purchased items
Payment method (we do not store full credit/debit card numbers)
Applied coupons
Delivery date and time
Order history
1.3 Device & Usage Data
We automatically collect certain data, such as:
Device type and model
Operating system
IP address
App activity and interactions
Crash logs and performance analytics
1.4 Location Data (Optional)
We may request location access to:
Suggest nearby delivery areas
Improve delivery accuracy
You may turn location permissions on or off at any time in your device settings.
2. How We Use Your Information
We use collected data to:
Process and deliver orders
Manage user accounts and saved information
Send order updates, offers, and support messages
Apply wallet points, coupons, and rewards
Improve app performance and user experience
Personalize content and recommendations
Prevent fraudulent activity and secure the app
3. How We Share Your Information
We never sell your personal information.
We may share it only with trusted third parties for essential services:
3.1 Service Providers
Including:
Payment processors
Delivery partners
SMS/email service providers
Cloud storage and hosting services
These partners must comply with strict confidentiality and security standards.
3.2 Legal Requirements
We may disclose information if required to:
Comply with legal obligations
Assist law enforcement
Protect our rights or users’ safety
4. Data Storage & Security
We use industry-standard security protections.
However, no digital system is 100% secure, and we cannot guarantee absolute protection.
5. Your Rights & Controls
You can:
View or update your personal information
Edit or delete saved addresses
Request account deletion
Disable notifications
Turn off location access
Control permissions from your device settings
For data or account deletion, contact us at:
support@theelegantflower.com
6. Children’s Privacy
Elegant Flower is not intended for users under 13.
We do not knowingly collect personal information from children.
If we discover such data, it will be deleted promptly.
7. Third-Party Links
The app may include external links.
We are not responsible for the privacy policies or practices of those external services.
8. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted within the app and updated with a new “Last updated” date.
9. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at:
support@theelegantflower.com
Last updated: 2025-12-09
Elegant Flower (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application Elegant Flower, which offers shopping services for flowers, gifts, plants, chocolates, and related products.
By using the app, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you provide directly, including:
Name
Phone number
Email address
Delivery addresses
Contact details
Saved preferences
Account information (if you create an account)
1.2 Order & Transaction Information
When placing an order, we collect:
Purchased items
Payment method (we do not store full credit/debit card numbers)
Applied coupons
Delivery date and time
Order history
1.3 Device & Usage Data
We automatically collect certain data, such as:
Device type and model
Operating system
IP address
App activity and interactions
Crash logs and performance analytics
1.4 Location Data (Optional)
We may request location access to:
Suggest nearby delivery areas
Improve delivery accuracy
You may turn location permissions on or off at any time in your device settings.
2. How We Use Your Information
We use collected data to:
Process and deliver orders
Manage user accounts and saved information
Send order updates, offers, and support messages
Apply wallet points, coupons, and rewards
Improve app performance and user experience
Personalize content and recommendations
Prevent fraudulent activity and secure the app
3. How We Share Your Information
We never sell your personal information.
We may share it only with trusted third parties for essential services:
3.1 Service Providers
Including:
Payment processors
Delivery partners
SMS/email service providers
Cloud storage and hosting services
These partners must comply with strict confidentiality and security standards.
3.2 Legal Requirements
We may disclose information if required to:
Comply with legal obligations
Assist law enforcement
Protect our rights or users’ safety
4. Data Storage & Security
We use industry-standard security protections.
However, no digital system is 100% secure, and we cannot guarantee absolute protection.
5. Your Rights & Controls
You can:
View or update your personal information
Edit or delete saved addresses
Request account deletion
Disable notifications
Turn off location access
Control permissions from your device settings
For data or account deletion, contact us at:
support@theelegantflower.com
6. Children’s Privacy
Elegant Flower is not intended for users under 13.
We do not knowingly collect personal information from children.
If we discover such data, it will be deleted promptly.
7. Third-Party Links
The app may include external links.
We are not responsible for the privacy policies or practices of those external services.
8. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted within the app and updated with a new “Last updated” date.
9. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at:
support@theelegantflower.com
